Last Updated: July 2026

At The Air Xpress, customer satisfaction is important to us. Please read our refund policy carefully before placing an order.

Order Cancellation

Orders may only be cancelled before we process your purchase.

Once your order has been processed, cancellations are not possible.

Returns

Returns are not accepted once we have processed your order.

Because every order is purchased specifically on behalf of the customer and prepared for international shipping, we are unable to accept returns after processing.

Please review the product details carefully before placing your order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery.
  • Provide photographs of the item and packaging.
  • Our team will investigate the issue and assist you where possible.

Refund Eligibility

Refunds may only be considered if:

  • We are unable to purchase your item.
  • Your payment cannot be processed.
  • Amazon UK cancels the order before purchase.

Approved refunds will be processed using the original payment method whenever possible.

Non-Refundable Charges

The following are generally non-refundable once an order has been processed:

  • Local Service & Handling Fee
  • Freight Charges
  • Payment Processing Fees (where applicable)